Create, modify, or delete journeys to manage your customer journey strategy.
Prepare to create a journey:
Verify that you can create the number of activated audiences you plan to create in your journey. In mParticle, visit Audiences > Real-time to see how many activated audiences are available:
To create a journey:
Click Save. The canvas displays the milestone you just created and the audience for that milestone.
You can connect to an output now or wait until you’ve created all the milestones. See Configure connections for details.
You can either define the next step in the existing path, or split the path by clicking the split icon, and create one or more additional milestones:
You can’t modify the criteria for a remaining user milestone.
For each milestone:
In the audience for the milestone, click Connect Output to select an output for the audience you just created. For more information about output connections, see Connections. You can add one or more outputs to each audience. You can leave the audience inactive until you are ready to activate it, which starts sending audience members to the output.
To change a connection status after you have created a milestone, click the down-arrow across from the connection name, then click the status badge to open the Connection Settings dialog, and click the button to activate or deactivate a connection.
After a connection is activated, all parent audiences in the path are set to “Calculating.” Audience size estimates are updated to the actual audience size.
After you’ve added all the milestones and connected and activated all the outputs, you’ve fully defined the journey.
If you wish to stop sending audience updates to one of the connections in a journey, you must either deactivate or delete the connection for that audience.
To deactivate an output, click on the output name in the audience box, and then click the Active badge to display the Connections Settings dialog where you can set the output to Inactive.
To delete a journey:
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