You can create an output to Indicative that forwards data subject requests for erasure.
Before you configure Indicative to forward data subject requests, be aware of the following:
To avoid profile resolution complexities and subsequent conflation of user data deletion downstream, only a single user profile is resolved. All other identities associated with the resolved user profile are included in the user deletion message sent to downstream partners.
When using the API or user interface, only a single identity of the same identity type is allowed when DSR for erasure forwarding has been enabled, such as a single customer ID, email address, or IDFA. You can send in multiple identities of different types such as Customer ID and email address. See API error messages for ID validation rules.
To forward DSR for erasure for multiple user profiles, send one erasure request per user profile.
mParticle forwards erasure requests on receipt of the request. The general processing time specified in General Request Workflow only applies to the mParticle fulfillment processing and does not apply to DSR for erasure forwarding.
Once forwarded, mParticle can’t guarantee that data is deleted by the partner. You can confirm with the partner that the request has been fulfilled.
To forward data subject requests to Indicative, use the following process.
Step 1: Obtain Indicative Access Credentials
In Indicative, navigate to Project Settings > General and copy the Project ID/API Key.
Note the user identity that identifies users in Indicative. It must be one of CustomerId, Email, MPID, or Other (default: Customer Id).
If you can’t find the information, contact your Indicative account representative.
Step 2: Create and Activate a DSR Output
Create a DSR forwarding configuration for Indicative and activate it:
From your mParticle workspace, open Setup > Outputs and select the Data Subject Requests tab.
Click Add Data Subject Request.
In the Data Subject Request dialog:
a. Enter a DSR output Configuration Name.
b. Enter the Project ID/API key you obtained in Step 1.
c. Enter the External Identity Type, the mParticle User Identity type to forward as an External Id to Indicative. You should generally use same User Identity type you used to set up your Indicative event output configuration.
d. Select the Indicative Instance you obtained in Step 1.
Save the configuration with the default Inactive or, if you are ready, set Forwarding Status to Active. Once the status has been set to Active, erasure requests are forwarded to Indicative once an hour or every 1000 messages, with a max of 50 messages in each upload.
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Step 3: Submit Requests for Erasure
After the DSR forwarding is configured, use either the mParticle user interface or API to submit requests for erasure.