Integrations
Ticketure is an admission and membership management solution designed exclusively for museums, zoos, aquariums, attractions, tours – basically any general admission or timed entry event. Ticketure provides unique capabilities to provide your patrons with a frictionless mobile-first purchasing flow, provide your staff with complete mobilization of selling from anywhere with its intuitive Point of Sale, all while providing your leadership team with the reports, analysis, and visualizations they need to make informed decisions.
ticket_audit and gateway_audit events via the Ticketure Push API. Ticketure will send the following ticket_audit events to mParticle as Custom Events of type Transaction. Details on the events sent by Ticketure and the possible attributes within those events can be found below.
| Event | Description |
|---|---|
| Purchased | The ticket is issued. |
| Redeemed | The ticket is redeemed normally. Some tickets allow this more than once. |
| Force_redeemed | The ticket is force redeemed (A redemption ignoring date and time checks). |
| Refunded | The ticket is canceled with a refund - standard cancelation of either free or paid tickets. |
| Transfer_from | The ticket is moved from a particular time. |
| Transfer_to | The ticket is moved to a particular time (always paired with transfer_from). |
| Unredeemed | The ticket is unredeemed reversing the prior redeem or force_redeem. |
| Invalidated | The ticket is voided (canceled without a refund). |
| Revalidated | The ticket is unvoided. |
| Custom Attribute | Description |
|---|---|
| price_paid | Checkout price |
| ticket_type | Name as shown to customer/staff |
| cart_number | For display/search in Ticketure |
| channel_id | Channel that created the cart containing the ticket (typically pos, cms or web) |
| financial_adjusted_price | Face price minus discounts |
| financial_adjustment_revenue | Price paid excluding fees (discounted price - inside fees) |
| ticket_adjusted_value | Discounted price |
| seller | Seller/sub-tenant that issued the ticket |
| event_session_start | Visit start time |
| event_session_end | Visit end time |
| ticketure_event_category | Tenant-specific categorization values |
| ticketure_event_name | As shown to customer/staff (e.g. “Museum Entry”) |
| ticketure_occured_at | when this action occurred (second accuracy only) |
| ticket_group | As shown to customer/staff (e.g. “Individual”) |
| ticket_type | As shown to customer/staff (e.g. “Adult”) |
| ticket_order_id | Consistent ID for this order |
| ticket_order_number | For display/search in Ticketure |
| ticketure_outside_fee_fixed | Fixed fees added to the discounted_price. E.g. a service fee |
| ticketure_outside_fee_percent | % added to the discounted_price. E.g. a tax |
| ticketure_inside_fee_fixed | only present if not 0.00. A fee included in the ticket price |
| ticketure_inside_fee_percent | only present if not 0.00. E.g tax included in the ticket price |
Ticketure will send the following gateway_audit events to mParticle as Commerce Events with product_action of type Purchase or Refund. Details on the events sent by Ticketure and the possible attributes within those events can be found below. Note: $0 payments and failed payment attempts are not sent.
| Event | Description |
|---|---|
| Purchase | A payment is successfully captured. |
| Refund | A payment is successfully refunded. |
| Custom Attribute | Description |
|---|---|
| cart_id | Consistent ID for order |
| cart_number | For display/search in Ticketure |
| gateway_id | Payment method |
| gl_code | gl_code of the payment method |
| gateway_payment_identifier | Last 4 of credit card for gateway_id=stripe |
| gateway_payment_name | Payment name (card name for gateway_id=stripe) |
| gateway_token | Charge token for the payment method |
| gateway_related_token | Identifier of the charge for refunds |
| total_amount | Payment (or refund if negative) value |
When available, Ticketure will include the user attributes found below with the event payload.
| User Attribute |
|---|
| ticketure_zip |
| ticketure_state |
| ticketure_address |
| ticketure_firstname |
| ticketure_lastname |
| ticketure_country |
| ticketure_city |
| ticketure_id |
| ticketure_provider |
| ticketure_member_code |
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