Approved Sub-Processors

The following tables represent the approved sub-processors and their locations for the mParticle Service within each hosting region, the Analytics Service (formerly known as the Indicative Service), and the Cortex Service.

Last Updated: July 1, 2024

All Services

Sub-processor Name Applicable Service Processing Location Nature and Purpose of Processing
Advanced Engineering Services
LLC (d/b/a Nexton)
All services, all hosted locations Argentina Customer support
Amazon Web Services, Inc. mParticle US, Analytics Service, Cortex USA Cloud hosting
mParticle EU Germany
mParticle AU Australia
Cortex w/Personalization API USA and Australia
Atlassian (Dogwood Labs, Inc. dba Statuspage.io) mParticle US, mParticle EU, mParticle AU, Analytics Service, Cortex USA Status page
Deel, Inc.* mParticle US, mParticle EU, mParticle AU, Analytics Service, Cortex USA Customer support
Fastly, Inc. mParticle US, Analytics Service, Cortex USA Content delivery optimization
mParticle EU Germany
mParticle AU Australia
Google LLC (Google Cloud Platform) mParticle US, Analytics Service, Cortex USA Cloud infrastructure
mParticle EU Germany
mParticle AU Australia
Hubspot, Inc. Analytics Service USA Customer relationship management tool
Lacework, Inc. mParticle US, Analytics Service, Cortex USA Security monitoring
mParticle EU Germany
LogRocket, Inc. Analytics Service USA User behavior analytics
mParticle Limited (Canada) All services, all hosted locations Canada Customer Support
mParticle Limited (UK) All services, all hosted locations UKCustomer Support
mParticle PTY LTD All services, all hosted locations AustraliaCustomer Support
Observe, Inc. All services, all hosted locations USAMonitoring and observability
Okta, Inc. (Auth0) All services, all hosted locations USA User authentication
OpenAI, LLC Analytics ServiceUSA Generative AI
PaperPlane Analytics Service USA PDF generation
Pivoting Owl, Inc.
(Thena)**
All services, all hosted locations USA Customer engagement
Redis Inc. mParticle US USAData storage and cache
Remote Europe Holding, B.V. All services, all hosted locations LithuaniaCustomer support
SendGrid, Inc. Analytics Service USA Email service
Shoreline Labs, Inc. (d/b/a Nightfall) All services, all hosted locations USAData loss prevention
Slack Technologies, Inc. All services, all hosted locations USACustomer support
SmartBear Software Inc. (d/b/a Bugsnag) Analytics Service USA Bug tracking
Snowflake, Inc. mParticle US, Analytics Service, Cortex USA Analytics and store for customer data
mParticle EU Germany
mParticle AU Australia
Sumo Logic Inc. mParticle US, Analytics Service, Cortex USAError log aggregation
mParticle EU Germany
mParticle AU Australia
Totango Inc. All services, all hosted locations USACustomer notifications
trycourier.com, Inc All services, all hosted locations USA Notifications and alerts
Userflow, Inc. mParticle EU, mParticle AU, mParticle US, Cortex USA User walkthrough and survey
Zapier, Inc. Analytics Service USA Synchronizes customer data between other sub-processors
Zendesk, Inc. All services, all hosted locations USACustomer support

mParticle Service US

Sub-processor Name
Nature and Purpose of Processing
Processing Location
Advanced Engineering Services
LLC (d/b/a Nexton)
Customer support Argentina
Amazon Web Services, Inc. Cloud hosting USA
Atlassian (Dogwood Labs, Inc. dba Statuspage.io) Status page USA
Deel, Inc.* Customer support USA
Fastly, Inc. Content delivery optimization USA
Google LLC (Google Cloud Platform) Cloud infrastructure USA
Lacework, Inc. Security monitoring USA
mParticle Limited (Canada) Customer Support Canada
mParticle Limited (UK) Customer Support UK
mParticle PTY LTD Customer Support Australia
Observe, Inc. Monitoring and observability USA
Okta, Inc. (Auth0) User authentication USA
Pivoting Owl, Inc. (Thena)** Customer engagement USA
Redis Inc. Data storage and cache USA
Remote Europe Holding, B.V. Customer support Lithuania
Shoreline Labs, Inc. (d/b/a Nightfall) Data loss prevention USA
Slack Technologies, Inc. Customer support USA
Snowflake, Inc. Analytics and store for customer data USA
Sumo Logic Inc. Error log aggregation USA
Totango Inc. Customer notifications USA
trycourier.com, Inc. Notifications and Alerts USA
Userflow, Inc. User walkthrough and survey USA
Zendesk, Inc. Customer support USA

mParticle Service EU

Sub-processor Name
Nature and Purpose of Processing
Processing Location
Advanced Engineering Services
LLC (d/b/a Nexton)
Customer support Argentina
Amazon Web Services, Inc. Cloud hosting Germany
Atlassian (Dogwood Labs, Inc. dba Statuspage.io) Status page USA
Deel, Inc.* Customer support USA
Fastly, Inc. Content delivery optimization Germany
Google LLC (Google Cloud Platform) Cloud infrastructure Germany
Lacework, Inc. Security monitoring Germany
mParticle Limited (Canada) Customer support Canada
mParticle Limited (UK) Customer support UK
mParticle PTY LTD Customer support Australia
Observe, Inc. Monitoring and observability USA
Okta, Inc. (Auth0) User authentication USA
Pivoting Owl, Inc. (Thena)** Customer engagement USA
Remote Europe Holding, B.V. Customer support Lithuania
Shoreline Labs, Inc. (d/b/a Nightfall) Data loss prevention USA
Slack Technologies, Inc. Customer support USA
Snowflake, Inc. Analytics and store for customer data Germany
Sumo Logic Inc. Error log aggregation Germany
Totango Inc. Customer notifications USA
trycourier.com, Inc. Notifications and Alerts USA
Userflow, Inc. User walkthrough and survey USA
Zendesk, Inc. Customer support USA

mParticle Service Australia

Sub-processor Name
Nature and Purpose of Processing
Processing Location
Advanced Engineering Services
LLC (d/b/a Nexton)
Customer support Argentina
Amazon Web Services, Inc. Cloud hosting Australia
Atlassian (Dogwood Labs, Inc. dba Statuspage.io) Status page USA
Deel, Inc.* Customer support USA
Fastly, Inc. Content delivery optimization Australia
Google LLC (Google Cloud Platform) Cloud infrastructure Australia
mParticle Limited (Canada) Customer Support Canada
mParticle Limited (UK) Customer Support UK
mParticle PTY LTD Customer Support Australia
Observe, Inc. Monitoring and observability USA
Okta, Inc. (Auth0) User authentication USA
Pivoting Owl, Inc. (Thena)** Customer engagement USA
Remote Europe Holding, B.V. Customer support Lithuania
Shoreline Labs, Inc. (d/b/a Nightfall) Data loss prevention USA
Slack Technologies, Inc. Customer support USA
Snowflake, Inc. Analytics and store for customer data Australia
Sumo Logic Inc. Error log aggregation Australia
Totango Inc. Customer notifications USA
trycourier.com, Inc. Notifications and Alerts USA
Userflow, Inc. User walkthrough and survey USA
Zendesk, Inc. Customer support USA

Analytics Service

Sub-processor Name
Nature and Purpose of Processing
Processing Location
Advanced Engineering Services
LLC (d/b/a Nexton)
Customer support Argentina
Amazon Web Services, Inc. Cloud hosting USA
Atlassian (Dogwood Labs, Inc. dba Statuspage.io) Status page USA
Deel, Inc.* Customer support USA
Fastly, Inc. Content delivery optimization USA
Google LLC (Google Cloud Platform) Cloud infrastructure USA
Hubspot, Inc. Customer relationship management tool USA
Lacework, Inc. Security monitoring USA
LogRocket, Inc. User behavior analytics USA
mParticle Limited (Canada) Customer support Canada
mParticle Limited (UK) Customer support UK
mParticle PTY LTD Customer support Australia
Observe, Inc. Monitoring and observability USA
Okta, Inc. (Auth0) User authentication USA
OpenAI, LLC Generative AI USA
Pivoting Owl, Inc. (Thena)** Customer engagement USA
PaperPlane PDF generation USA
Remote Europe Holding, B.V. Customer support Lithuania
SendGrid, Inc. Email service USA
Shoreline Labs, Inc. (d/b/a Nightfall) Data loss prevention USA
Slack Technologies, Inc. Customer support USA
SmartBear Software Inc. (d/b/a Bugsnag) Bug tracking USA
Snowflake, Inc. Analytics and store for customer data USA
Sumo Logic Inc. Error log aggregation USA
Totango Inc. Customer notifications USA
trycourier.com, Inc. Notifications and Alerts USA
Zapier, Inc. Synchronizes customer data between other sub-processors USA
Zendesk, Inc. Customer support USA

Cortex

Sub-processor Name
Nature and Purpose of Processing
Processing Location
Advanced Engineering Services
LLC (d/b/a Nexton)
Customer support Argentina
Amazon Web Services, Inc. Cloud hosting USA & Australia
Atlassian (Dogwood Labs, Inc. dba Statuspage.io) Status page USA
Deel, Inc.* Customer support USA
Fastly, Inc. Content delivery optimization USA
Google LLC (Google Cloud Platform) Cloud infrastructure USA
Lacework, Inc. Security monitoring USA
mParticle Limited (Canada) Customer support Canada
mParticle Limited (UK) Customer support UK
mParticle PTY LTD Customer support Australia
Observe, Inc. Monitoring and observability USA
Okta, Inc. (Auth0) User authentication USA
Pivoting Owl, Inc. (Thena)** Customer engagement USA
Remote Europe Holding, B.V. Customer support Lithuania
Shoreline Labs, Inc. (d/b/a Nightfall) Data loss prevention USA
Slack Technologies, Inc. Customer support USA
Snowflake, Inc. Analytics and store for customer data USA
Sumo Logic Inc. Error log aggregation USA
Totango Inc. Customer notifications USA
trycourier.com, Inc. Notifications and Alerts USA
Userflow, Inc. User walkthrough and survey USA
Zendesk, Inc. Customer support USA

*For existing customers, the appointment of Deel, Inc. is effective as of August 30, 2024. For new customers, the appointment of this subprocessor is effective immediately.

**For existing customers, the appointment of Pivoting Owl, Inc. (Thena) is effective as of August 4, 2024. For new customers, the appointment of this subprocessor is effective immediately.

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