The following tables represent the approved sub-processors and their locations for the mParticle Service within each hosting region, the Analytics Service (formerly known as the Indicative Service), and the Cortex Service.
Last Updated: July 1, 2024
| Sub-processor Name | Applicable Service | Processing Location | Nature and Purpose of Processing |
| Advanced Engineering Services LLC (d/b/a Nexton) |
All services, all hosted locations | Argentina | Customer support |
| Amazon Web Services, Inc. | mParticle US, Analytics Service, Cortex | USA | Cloud hosting |
| mParticle EU | Germany | ||
| mParticle AU | Australia | ||
| Cortex w/Personalization API | USA and Australia | ||
| Atlassian (Dogwood Labs, Inc. dba Statuspage.io) | mParticle US, mParticle EU, mParticle AU, Analytics Service, Cortex | USA | Status page |
| Deel, Inc.* | mParticle US, mParticle EU, mParticle AU, Analytics Service, Cortex | USA | Customer support |
| Fastly, Inc. | mParticle US, Analytics Service, Cortex | USA | Content delivery optimization |
| mParticle EU | Germany | ||
| mParticle AU | Australia | ||
| Google LLC (Google Cloud Platform) | mParticle US, Analytics Service, Cortex | USA | Cloud infrastructure |
| mParticle EU | Germany | ||
| mParticle AU | Australia | ||
| Hubspot, Inc. | Analytics Service | USA | Customer relationship management tool |
| Lacework, Inc. | mParticle US, Analytics Service, Cortex | USA | Security monitoring |
| mParticle EU | Germany | ||
| LogRocket, Inc. | Analytics Service | USA | User behavior analytics |
| mParticle Limited (Canada) | All services, all hosted locations | Canada | Customer Support |
| mParticle Limited (UK) | All services, all hosted locations | UK | Customer Support |
| mParticle PTY LTD | All services, all hosted locations | Australia | Customer Support |
| Observe, Inc. | All services, all hosted locations | USA | Monitoring and observability |
| Okta, Inc. (Auth0) | All services, all hosted locations | USA | User authentication |
| OpenAI, LLC | Analytics Service | USA | Generative AI |
| PaperPlane | Analytics Service | USA | PDF generation |
| Pivoting Owl, Inc. (Thena)** |
All services, all hosted locations | USA | Customer engagement |
| Redis Inc. | mParticle US | USA | Data storage and cache |
| Remote Europe Holding, B.V. | All services, all hosted locations | Lithuania | Customer support |
| SendGrid, Inc. | Analytics Service | USA | Email service |
| Shoreline Labs, Inc. (d/b/a Nightfall) | All services, all hosted locations | USA | Data loss prevention |
| Slack Technologies, Inc. | All services, all hosted locations | USA | Customer support |
| SmartBear Software Inc. (d/b/a Bugsnag) | Analytics Service | USA | Bug tracking |
| Snowflake, Inc. | mParticle US, Analytics Service, Cortex | USA | Analytics and store for customer data |
| mParticle EU | Germany | ||
| mParticle AU | Australia | ||
| Sumo Logic Inc. | mParticle US, Analytics Service, Cortex | USA | Error log aggregation |
| mParticle EU | Germany | ||
| mParticle AU | Australia | ||
| Totango Inc. | All services, all hosted locations | USA | Customer notifications |
| trycourier.com, Inc | All services, all hosted locations | USA | Notifications and alerts |
| Userflow, Inc. | mParticle EU, mParticle AU, mParticle US, Cortex | USA | User walkthrough and survey |
| Zapier, Inc. | Analytics Service | USA | Synchronizes customer data between other sub-processors |
| Zendesk, Inc. | All services, all hosted locations | USA | Customer support |
Sub-processor Name |
Nature and Purpose of Processing |
Processing Location |
|---|---|---|
| Advanced Engineering Services LLC (d/b/a Nexton) |
Customer support | Argentina |
| Amazon Web Services, Inc. | Cloud hosting | USA |
| Atlassian (Dogwood Labs, Inc. dba Statuspage.io) | Status page | USA |
| Deel, Inc.* | Customer support | USA |
| Fastly, Inc. | Content delivery optimization | USA |
| Google LLC (Google Cloud Platform) | Cloud infrastructure | USA |
| Lacework, Inc. | Security monitoring | USA |
| mParticle Limited (Canada) | Customer Support | Canada |
| mParticle Limited (UK) | Customer Support | UK |
| mParticle PTY LTD | Customer Support | Australia |
| Observe, Inc. | Monitoring and observability | USA |
| Okta, Inc. (Auth0) | User authentication | USA |
| Pivoting Owl, Inc. (Thena)** | Customer engagement | USA |
| Redis Inc. | Data storage and cache | USA |
| Remote Europe Holding, B.V. | Customer support | Lithuania |
| Shoreline Labs, Inc. (d/b/a Nightfall) | Data loss prevention | USA |
| Slack Technologies, Inc. | Customer support | USA |
| Snowflake, Inc. | Analytics and store for customer data | USA |
| Sumo Logic Inc. | Error log aggregation | USA |
| Totango Inc. | Customer notifications | USA |
| trycourier.com, Inc. | Notifications and Alerts | USA |
| Userflow, Inc. | User walkthrough and survey | USA |
| Zendesk, Inc. | Customer support | USA |
Sub-processor Name |
Nature and Purpose of Processing |
Processing Location |
|---|---|---|
| Advanced Engineering Services LLC (d/b/a Nexton) |
Customer support | Argentina |
| Amazon Web Services, Inc. | Cloud hosting | Germany |
| Atlassian (Dogwood Labs, Inc. dba Statuspage.io) | Status page | USA |
| Deel, Inc.* | Customer support | USA |
| Fastly, Inc. | Content delivery optimization | Germany |
| Google LLC (Google Cloud Platform) | Cloud infrastructure | Germany |
| Lacework, Inc. | Security monitoring | Germany |
| mParticle Limited (Canada) | Customer support | Canada |
| mParticle Limited (UK) | Customer support | UK |
| mParticle PTY LTD | Customer support | Australia |
| Observe, Inc. | Monitoring and observability | USA |
| Okta, Inc. (Auth0) | User authentication | USA |
| Pivoting Owl, Inc. (Thena)** | Customer engagement | USA |
| Remote Europe Holding, B.V. | Customer support | Lithuania |
| Shoreline Labs, Inc. (d/b/a Nightfall) | Data loss prevention | USA |
| Slack Technologies, Inc. | Customer support | USA |
| Snowflake, Inc. | Analytics and store for customer data | Germany |
| Sumo Logic Inc. | Error log aggregation | Germany |
| Totango Inc. | Customer notifications | USA |
| trycourier.com, Inc. | Notifications and Alerts | USA |
| Userflow, Inc. | User walkthrough and survey | USA |
| Zendesk, Inc. | Customer support | USA |
Sub-processor Name |
Nature and Purpose of Processing |
Processing Location |
|---|---|---|
| Advanced Engineering Services LLC (d/b/a Nexton) |
Customer support | Argentina |
| Amazon Web Services, Inc. | Cloud hosting | Australia |
| Atlassian (Dogwood Labs, Inc. dba Statuspage.io) | Status page | USA |
| Deel, Inc.* | Customer support | USA |
| Fastly, Inc. | Content delivery optimization | Australia |
| Google LLC (Google Cloud Platform) | Cloud infrastructure | Australia |
| mParticle Limited (Canada) | Customer Support | Canada |
| mParticle Limited (UK) | Customer Support | UK |
| mParticle PTY LTD | Customer Support | Australia |
| Observe, Inc. | Monitoring and observability | USA |
| Okta, Inc. (Auth0) | User authentication | USA |
| Pivoting Owl, Inc. (Thena)** | Customer engagement | USA |
| Remote Europe Holding, B.V. | Customer support | Lithuania |
| Shoreline Labs, Inc. (d/b/a Nightfall) | Data loss prevention | USA |
| Slack Technologies, Inc. | Customer support | USA |
| Snowflake, Inc. | Analytics and store for customer data | Australia |
| Sumo Logic Inc. | Error log aggregation | Australia |
| Totango Inc. | Customer notifications | USA |
| trycourier.com, Inc. | Notifications and Alerts | USA |
| Userflow, Inc. | User walkthrough and survey | USA |
| Zendesk, Inc. | Customer support | USA |
Sub-processor Name |
Nature and Purpose of Processing |
Processing Location |
|---|---|---|
| Advanced Engineering Services LLC (d/b/a Nexton) |
Customer support | Argentina |
| Amazon Web Services, Inc. | Cloud hosting | USA |
| Atlassian (Dogwood Labs, Inc. dba Statuspage.io) | Status page | USA |
| Deel, Inc.* | Customer support | USA |
| Fastly, Inc. | Content delivery optimization | USA |
| Google LLC (Google Cloud Platform) | Cloud infrastructure | USA |
| Hubspot, Inc. | Customer relationship management tool | USA |
| Lacework, Inc. | Security monitoring | USA |
| LogRocket, Inc. | User behavior analytics | USA |
| mParticle Limited (Canada) | Customer support | Canada |
| mParticle Limited (UK) | Customer support | UK |
| mParticle PTY LTD | Customer support | Australia |
| Observe, Inc. | Monitoring and observability | USA |
| Okta, Inc. (Auth0) | User authentication | USA |
| OpenAI, LLC | Generative AI | USA |
| Pivoting Owl, Inc. (Thena)** | Customer engagement | USA |
| PaperPlane | PDF generation | USA |
| Remote Europe Holding, B.V. | Customer support | Lithuania |
| SendGrid, Inc. | Email service | USA |
| Shoreline Labs, Inc. (d/b/a Nightfall) | Data loss prevention | USA |
| Slack Technologies, Inc. | Customer support | USA |
| SmartBear Software Inc. (d/b/a Bugsnag) | Bug tracking | USA |
| Snowflake, Inc. | Analytics and store for customer data | USA |
| Sumo Logic Inc. | Error log aggregation | USA |
| Totango Inc. | Customer notifications | USA |
| trycourier.com, Inc. | Notifications and Alerts | USA |
| Zapier, Inc. | Synchronizes customer data between other sub-processors | USA |
| Zendesk, Inc. | Customer support | USA |
Sub-processor Name |
Nature and Purpose of Processing |
Processing Location |
|---|---|---|
| Advanced Engineering Services LLC (d/b/a Nexton) |
Customer support | Argentina |
| Amazon Web Services, Inc. | Cloud hosting | USA & Australia |
| Atlassian (Dogwood Labs, Inc. dba Statuspage.io) | Status page | USA |
| Deel, Inc.* | Customer support | USA |
| Fastly, Inc. | Content delivery optimization | USA |
| Google LLC (Google Cloud Platform) | Cloud infrastructure | USA |
| Lacework, Inc. | Security monitoring | USA |
| mParticle Limited (Canada) | Customer support | Canada |
| mParticle Limited (UK) | Customer support | UK |
| mParticle PTY LTD | Customer support | Australia |
| Observe, Inc. | Monitoring and observability | USA |
| Okta, Inc. (Auth0) | User authentication | USA |
| Pivoting Owl, Inc. (Thena)** | Customer engagement | USA |
| Remote Europe Holding, B.V. | Customer support | Lithuania |
| Shoreline Labs, Inc. (d/b/a Nightfall) | Data loss prevention | USA |
| Slack Technologies, Inc. | Customer support | USA |
| Snowflake, Inc. | Analytics and store for customer data | USA |
| Sumo Logic Inc. | Error log aggregation | USA |
| Totango Inc. | Customer notifications | USA |
| trycourier.com, Inc. | Notifications and Alerts | USA |
| Userflow, Inc. | User walkthrough and survey | USA |
| Zendesk, Inc. | Customer support | USA |
*For existing customers, the appointment of Deel, Inc. is effective as of August 30, 2024. For new customers, the appointment of this subprocessor is effective immediately.
**For existing customers, the appointment of Pivoting Owl, Inc. (Thena) is effective as of August 4, 2024. For new customers, the appointment of this subprocessor is effective immediately.
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