The following tables represent the approved sub-processors and their locations for the mParticle Service within each hosting region, the Indicative Service, and the Cortex Service.
Last Updated: February 21, 2024
Sub-processor Name | Applicable Service | Processing Location | Nature and Purpose of Processing |
Advanced Engineering Services LLC (d/b/a Nexton) |
All services, all hosted locations | Argentina | Customer support |
Amazon Web Services, Inc. | mParticle US, Indicative, Cortex | USA | Cloud hosting |
mParticle EU | Germany | ||
mParticle AU | Australia | ||
Cortex w/Personalization API | USA & Australia | ||
Atlassian (Dogwood Labs, Inc. dba Statuspage.io)* | mParticle US, mParticle EU, mParticle AU, Indicative, Cortex | USA | Status page |
Fastly, Inc. | mParticle US, Indicative, Cortex | USA | Content delivery optimization |
mParticle EU | Germany | ||
mParticle AU | Australia | ||
Google LLC (Google Cloud Platform) | mParticle US, Indicative, Cortex | USA | Cloud infrastructure |
mParticle EU | Germany | ||
mParticle AU | Australia | ||
Hubspot, Inc. | Indicative | USA | Customer relationship management tool |
Lacework, Inc. | mParticle US, Indicative, Cortex | USA | Security monitoring |
mParticle EU | Germany | ||
LogRocket, Inc. | Indicative | USA | User behavior analytics |
mParticle Limited (Canada) | All services, all hosted locations | Canada | Customer Support |
mParticle Limited (UK) | All services, all hosted locations | UK | Customer Support |
mParticle PTY LTD | All services, all hosted locations | Australia | Customer Support |
Observe, Inc. | All services, all hosted locations | USA | Monitoring and observability |
Okta, Inc. (Auth0) | All services, all hosted locations | USA | User authentication |
OpenAI, LLC | Indicative | USA | Generative AI |
PaperPlane | Indicative | USA | PDF generation |
Redis Inc. | mParticle US | USA | Data storage and cache |
Remote Europe Holding, B.V. | All services, all hosted locations | Lithuania | Customer support |
Salesforce, Inc. (Mulesoft) | All services, all hosted locations | USA | Cloud infrastructure and system connectivity |
SendGrid, Inc. | Indicative | USA | Email service |
Shoreline Labs, Inc. (d/b/a Nightfall) | All services, all hosted locations | USA | Data loss prevention |
Slack Technologies, Inc. | All services, all hosted locations | USA | Customer support |
SmartBear Software Inc. (d/b/a Bugsnag) | Indicative | USA | Bug tracking |
Snowflake, Inc. | mParticle US, Indicative, Cortex | USA | Analytics and store for customer data |
mParticle EU | Germany | ||
mParticle AU | Australia | ||
Sumo Logic Inc. | mParticle US, Indicative, Cortex | USA | Error log aggregation |
mParticle EU | Germany | ||
mParticle AU | Australia | ||
Totango Inc. | All services, all hosted locations | USA | Customer notifications |
trycourier.com, Inc | All services, all hosted locations | USA | Alerts & Notifications |
Userflow, Inc.* | mParticle EU, mParticle AU, mParticle US, Cortex | USA | User walkthrough and survey |
Zapier, Inc. | Indicative | USA | Synchronizes customer data between other sub-processors |
Zendesk, Inc. | All services, all hosted locations | USA | Customer support |
Sub-processor Name |
Nature and Purpose of Processing |
Processing Location |
---|---|---|
Advanced Engineering Services LLC (d/b/a Nexton) |
Customer support | Argentina |
Amazon Web Services, Inc. | Cloud hosting | USA |
Atlassian (Dogwood Labs, Inc. dba Statuspage.io)* | Status page | USA |
Fastly, Inc. | Content delivery optimization | USA |
Google LLC (Google Cloud Platform) | Cloud infrastructure | USA |
Lacework | Security monitoring | USA |
mParticle Limited (Canada) | Customer Support | Canada |
mParticle Limited (UK) | Customer Support | UK |
mParticle PTY LTD | Customer Support | Australia |
Observe, Inc. | Monitoring and observability | USA |
Okta, Inc. (Auth0) | User authentication | USA |
Redis Inc. | Data storage and cache | USA |
Remote Europe Holding, B.V. | Customer support | Lithuania |
Salesforce, Inc. (Mulesoft) | Cloud infrastructure and system connectivity | USA |
Shoreline Labs, Inc. (d/b/a Nightfall) | Data loss prevention | USA |
Slack Technologies, Inc. | Customer support | USA |
Snowflake, Inc. | Analytics and store for customer data | USA |
Sumo Logic Inc. | Error log aggregation | USA |
Totango Inc. | Customer notifications | USA |
trycourier.com, Inc. | Notifications & Alerts | USA |
Userflow, Inc.* | User walkthrough and survey | USA |
Zendesk, Inc. | Customer support | USA |
Sub-processor Name |
Nature and Purpose of Processing |
Processing Location |
---|---|---|
Advanced Engineering Services LLC (d/b/a Nexton) |
Customer support | Argentina |
Amazon Web Services, Inc. | Cloud hosting | Germany |
Atlassian (Dogwood Labs, Inc. dba Statuspage.io)* | Status page | USA |
Fastly, Inc. | Content delivery optimization | Germany |
Google LLC (Google Cloud Platform) | Cloud infrastructure | Germany |
Lacework | Security monitoring | Germany |
mParticle Limited (Canada) | Customer Support | Canada |
mParticle Limited (UK) | Customer Support | UK |
mParticle PTY LTD | Customer Support | Australia |
Observe, Inc. | Monitoring and observability | USA |
Okta, Inc. (Auth0) | User authentication | USA |
Remote Europe Holding, B.V. | Customer support | Lithuania |
Salesforce, Inc. (Mulesoft) | Cloud infrastructure and system connectivity | USA |
Shoreline Labs, Inc. (d/b/a Nightfall) | Data loss prevention | USA |
Slack Technologies, Inc. | Customer support | USA |
Snowflake, Inc. | Analytics and store for customer data | Germany |
Sumo Logic Inc. | Error log aggregation | Germany |
Totango Inc. | Customer notifications | USA |
trycourier.com, Inc. | Notifications & Alerts | USA |
Userflow, Inc.* | User walkthrough and survey | USA |
Zendesk, Inc. | Customer support | USA |
Sub-processor Name |
Nature and Purpose of Processing |
Processing Location |
---|---|---|
Advanced Engineering Services LLC (d/b/a Nexton) |
Customer support | Argentina |
Amazon Web Services, Inc. | Cloud hosting | Australia |
Atlassian (Dogwood Labs, Inc. dba Statuspage.io)* | Status page | USA |
Fastly, Inc. | Content delivery optimization | Australia |
Google LLC (Google Cloud Platform) | Cloud infrastructure | Australia |
mParticle Limited (Canada) | Customer Support | Canada |
mParticle Limited (UK) | Customer Support | UK |
mParticle PTY LTD | Customer Support | Australia |
Observe, Inc. | Monitoring and observability | USA |
Okta, Inc. (Auth0) | User authentication | USA |
Remote Europe Holding, B.V. | Customer support | Lithuania |
Salesforce, Inc. (Mulesoft) | Cloud infrastructure and system connectivity | USA |
Shoreline Labs, Inc. (d/b/a Nightfall) | Data loss prevention | USA |
Slack Technologies, Inc. | Customer support | USA |
Snowflake, Inc. | Analytics and store for customer data | Australia |
Sumo Logic Inc. | Error log aggregation | Australia |
Totango Inc. | Customer notifications | USA |
trycourier.com, Inc. | Notifications & Alerts | USA |
Userflow, Inc.* | User walkthrough and survey | USA |
Zendesk, Inc. | Customer support | USA |
Sub-processor Name |
Nature and Purpose of Processing |
Processing Location |
---|---|---|
Advanced Engineering Services LLC (d/b/a Nexton) |
Customer support | Argentina |
Amazon Web Services, Inc. | Cloud hosting | USA |
Atlassian (Dogwood Labs, Inc. dba Statuspage.io)* | Status page | USA |
Fastly, Inc. | Content delivery optimization | USA |
Google LLC (Google Cloud Platform) | Cloud infrastructure | USA |
Hubspot, Inc. | Customer relationship management tool | USA |
Lacework | Security monitoring | USA |
LogRocket, Inc. | User behavior analytics | USA |
mParticle Limited (Canada) | Customer Support | Canada |
mParticle Limited (UK) | Customer Support | UK |
mParticle PTY LTD | Customer Support | Australia |
Observe, Inc. | Monitoring and observability | USA |
Okta, Inc. (Auth0) | User authentication | USA |
OpenAI, LLC | Generative AI | USA |
PaperPlane | PDF generation | USA |
Remote Europe Holding, B.V. | Customer support | Lithuania |
Salesforce, Inc. (Mulesoft) | Cloud infrastructure and system connectivity | USA |
SendGrid, Inc. | Email service | USA |
Shoreline Labs, Inc. (d/b/a Nightfall) | Data loss prevention | USA |
Slack Technologies, Inc. | Customer support | USA |
SmartBear Software Inc. (d/b/a Bugsnag) | Bug tracking | USA |
Snowflake, Inc. | Analytics and store for customer data | USA |
Sumo Logic Inc. | Error log aggregation | USA |
Totango Inc. | Customer notifications | USA |
trycourier.com, Inc. | Notifications & Alerts | USA |
Zapier, Inc. | Synchronizes customer data between other sub-processors | USA |
Zendesk, Inc. | Customer support | USA |
Sub-processor Name |
Nature and Purpose of Processing |
Processing Location |
---|---|---|
Advanced Engineering Services LLC (d/b/a Nexton) |
Customer support | Argentina |
Amazon Web Services, Inc. | Cloud hosting | USA & Australia |
Atlassian (Dogwood Labs, Inc. dba Statuspage.io)* | Status page | USA |
Fastly, Inc. | Content delivery optimization | USA |
Google LLC (Google Cloud Platform) | Cloud infrastructure | USA |
Lacework | Security monitoring | USA |
mParticle Limited (Canada) | Customer Support | Canada |
mParticle Limited (UK) | Customer Support | UK |
mParticle PTY LTD | Customer Support | Australia |
Observe, Inc. | Monitoring and observability | USA |
Okta, Inc. (Auth0) | User authentication | USA |
Remote Europe Holding, B.V. | Customer support | Lithuania |
Salesforce, Inc. (Mulesoft) | Cloud infrastructure and system connectivity | USA |
Shoreline Labs, Inc. (d/b/a Nightfall) | Data loss prevention | USA |
Slack Technologies, Inc. | Customer support | USA |
Snowflake, Inc. | Analytics and store for customer data | USA |
Sumo Logic Inc. | Error log aggregation | USA |
Totango Inc. | Customer notifications | USA |
trycourier.com, Inc. | Notifications & Alerts | USA |
Userflow, Inc.* | User walkthrough and survey | USA |
Zendesk, Inc. | Customer support | USA |
*For existing customers, the appointment of these subprocessors is effective as of April 5, 2024. For new customers, the appointment of these subprocessors is effective immediately.
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