Intercom is a centralized communication tool for a business to communicate with their customers individually and at-scale on websites, inside web and mobile apps, and by email. Intercom is redefining how businesses support their customers using powerful messaging and automation.
The integration currently only supports Conversation Webhooks for the creation of suppression lists. It transforms the Intercom webhook to an mParticle Custom Event. The integration adds a User Attribute of
intercom_conversation_open with a value of true or false. This attribute can be leveraged to build out an mParticle Audience for user suppression.
Intercom will send the following conversation events to mParticle as Custom Events of type Other. Details on the events sent by Intercom and the suppoted attributes within those events can be found below.
|title||The title given to the conversation.|
|read||Indicates whether a conversation has been read.|
|open||Indicates whether a conversation is open (true) or closed (false).|
|state||Can be set to “open”, “closed” or “snoozed”.|
|snoozed_until||If set, this is the time in the future when this conversation will be marked as open. i.e. it will be in a snoozed state until this time.|
|priority||If marked as priority, it will return priority or else not_priority.|
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