Event

Intercom is one place for every team in an internet business to communicate with customers, personally, at scale—on your website, inside web and mobile apps, and by email.

Supported Features

• User Identity
• User Attributes
• Event Tracking

Prerequisites

In order to enable mParticle’s integration with Intercom, you will need an account with Intercom to get the App ID and API Key for mParticle configuration. Your App ID is required for all platforms. The API Key is only required for iOS, tvOS and Android.

Click here for instructions on how to create your Intercom Full Access API Key. Your App ID and API Key settings are available on the API Keys page on Intercom, accessible from your Integration settings.

User Identities

To be able to forward event data to Intercom, you need to have at least one of the following user identifiers:

• Customer ID
• Email

Event data without at least one of these identifiers will not be forwarded.

Data Processing Notes

Intercom has limits around the number of characters and number of attributes as noted below:

• 5 attributes per event https://developers.intercom.io/docs/event-model
• 100 user attributes with character restrictions https://developers.intercom.io/docs/create-or-update-user

Configuration Settings

Setting Name	Data Type	Default Value	Description
App ID	string		Your App ID is available on the API Keys page on Intercom, accessible from your Integration settings.

Connection Settings

Setting Name	Data Type	Default Value	Platform	Description
Widget ID	string	#IntercomDefaultWidget	Web	Enter a Widget ID or class to customize the display of the Intercom Messenger or leave the default value.
API Key	string		iOS, Android, tvOS	Your Api Key is available on the API Keys page on Intercom, accessible from your Integration settings.