Visualization

Visualization area

Your aggregated Customer Journeys will be displayed in the visualization area, just below the Query Menu. Your Journeys chart contains a number of components.

Event

Each event in your Journeys chart contains a label. This label displays the number of users in this particular event at this particular step, along with the percentage of users in this particular event out of users at this particular step.

To see the number of users coming from one event to the other, hover over the path linking the two events.

Drop off

This is an aggregation of the users for which the event in the prior step is the last observable event.

Other

This is an aggregation of the users who do not meet the percentage threshold selection in the query menu.