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System Alerts
System Alerts provide an overview of any errors that have been encountered when forwarding data to your connected outputs. You can use System Alerts to identify any connections that are failing to forward data or to debug a connection you already know is experiencing problems.
To find System Alerts, navigate to Oversight > System Alerts using the left nav.
System Alerts overview
The System Alerts overview lists all of your connections sorted by their alert volume, from high to low according to alerts reported during the last 12 hours.
You can view alerts reported during different date ranges by using the Date dropdown menu.
To view alerts reported for only the production or development environment, select the environment using the Environment dropdown menu. You can also look for a specific connection with the search bar.
Alert details
To view details on the specific alerts reported for a connection, select it from the list labeled Connections.
The alerts displayed are sorted by volume and organized according to their type. To view the volume of alerts for each input, click the + icon next to the alert type. You can search for a specific alert using the search bar on the System Alerts dashboard.
The following alert types are supported:
| Alert Type | Integrations | Description |
|---|---|---|
| Error Parsing SDK Version | Kochava | The SDK version in the event batch is invalid. |
| Event Arrived Late | Adjust, Mixpanel | A message arrived which is older than can be supported by the integration and will be discarded. |
| Feature Unsupported by SDK Version | Kochava | The forwarding of events is not supported by the current SDK version - A later version of the mParticle SDK is required. |
| Identifier Too Long | Leanplum, Algolia | The Device ID or Customer ID exceeds the length which the integration supports. |
| Invalid Credentials | AgilOne, SFDC Email | A token cannot be obtained due to invalid credentials. |
| Missing Android ID | Braze, AgilOne, Fiksu, Leanplum | Android ID is required, and is missing in the event batch. |
| Missing App Info | AgilOne, Braze, Google Adwords, Google Analytics, Kochava, Krux, Oracle BlueKai, Webtrends | Application Info is required, and is missing in the event batch. |
| Missing AppName | Google Analytics, Webtrends | Application Name is required, and is missing in the event batch. |
| Missing Build ID | Google Adwords | The request was missing a required build id. |
| Missing Device Info | Braze, Singular, Google Adwords, Kochava, Krux, Leanplum, Oracle BlueKai, SFDC Email, SFDC MobilePush, Webtrends | Device Info is required, and is missing in the event batch. |
| Missing Event Name | Amazon Mobile Analytics, Amplitude, Customer.io | Event Name is required, and is missing in the event batch. |
| Missing Fire Advertising Identifier | Krux | Amazon Fire TV Identifier is required and is missing in the event batch. |
| Missing Google Advertising Identifier | Facebook Atlas, Google Adwords, Krux, Leanplum, Nanigans, Oracle BlueKai, TapCommerce, Tapstream | Google Advertising Identifier is required, and is missing in the event batch. |
| Missing Google Advertising Identifier and Android ID | Adjust, AppLovin, Leanplum, Quantcast | Google Advertising Identifier or Android ID is required, and neither is present in the event batch. |
| Missing Identity | AgilOne | A required identity (i.e. Customer ID, etc.) is required, and is missing in the event batch. |
| Missing Identity and Device ID | Braze, Amplitude, Localytics, Webtrends | An identity and device ID are required, and both are missing in the event batch. For Braze, a Customer ID and Push Token are required. For Webtrends, a Customer ID and either IDFA or IDFV (iOS) or Google Advertising Identifier or Android ID (Android) are required. For Localytics data to be forwarded server side, the Customer ID or Other User Identity must be set, or the Google Advertiser ID or Android ID (Android) or IDFA (iOS) is required. |
| Missing IDFA | Applovin, Fiksu, Facebook Atlas, Google Adwords, Leanplum, Nanigans, Oracle BlueKai, Quantcast, TapCommerce, Tapstream | IDFA is required, and is missing in the event batch. The IDFA can be turned off by the end user by turning on ‘Limit Ad Tracking’ on their iOS device in Privacy Settings. |
| Missing IDFA and IDFV | Adjust, Braze, Krux, Leanplum | IDFA or IDFV is required, and both are missing in the event batch. |
| Missing IDFV | Leanplum | IDFV is required, and is missing in the event batch. |
| Missing IP Address | Singular, Facebook Atlas, Google DoubleClick, Quantcast | IP Address is required, and is missing in the event batch. |
| Missing Locale Country | Google Adwords | The request was missing required locale country. |
| Missing Locale Language | Google Adwords | The request was missing required locale language. |
| Missing Model | Google Adwords | The request was missing required device model. |
| Missing OS Version | Singular, Google Adwords, Facebook | OS Version is required and is missing in the event batch. |
| Missing PackageName | Applovin, Singular, Google Adwords, Quantcast, Urban Airship | Package Name is required, and the application is not presenting one in the event batch. |
| Missing Required Setting | Braze, AppsFlyer, Fiksu, Double Click, Facebook, Quantcast, Salesforce | A required setting is missing. |
| Missing Device Application Stamp | Leanplum | Missing Device Application Stamp for Device ID. |
| Missing Roku Channel Client ID | Leanplum | The Roku channel client ID is not present. |
| Missing Roku Advertiser ID | Leanplum | The Roku advertising ID is not present. |
| Invalid Required Attribute | Simplereach, Aloha, Algolia | The request has a required attribute that’s in an invalid format. |
| Missing Required Attribute | Simplereach, Facebook, Algolia | The request has a required attribute that’s missing. |
| Missing Screen Name | Zendesk | Screen name is required, and is missing in the event batch. |
| Missing User Agent | Facebook Atlas, Google DoubleClick | User Agent is required, and is missing in the event batch. |
| No Route Available | Braze, Airship | The source of the event batch is not supported. This is used to indicate that the source of the event batch was not from a native client with the extended SDK (appropriate kit included) or the mParticle Events API. |
| Request Too Long | Krux | The request exceeds a size or character limit set by the partner and cannot be delivered |
| Retry Count Exceeded | Any | This indicates that the data has repeatedly been attempted for delivery, but has exceeded the retry limit. |
| Invalid Argument | Google Marketing Platform Offline Conversions | The HTTP success response has an Invalid Argument error code. |
| Permission Denied | Google Marketing Platform Offline Conversions | The HTTP success response has a Permission Denied error code. |
| Internal Error | Google Marketing Platform Offline Conversions | The HTTP success response has an Internal error code. |
| Not Found | Google Marketing Platform Offline Conversions | The HTTP success response has a Not Found error code. |
| 306-Unknown | Any | This may occur in cases of network issues which may be retried. |
| 400-Bad Request | Any | This indicates an error with the request sent to the integration and will not be retried by default. |
| 401-Unauthorized | Any | This may indicate a poor response from the remote server. |
| 403-Forbidden | Any | This may indicate the credentials used to authenticate with the remote server are incorrect. Check the configuration settings to ensure a valid value was entered (i.e. API Key, Username, Password, etc.). |
| 404-Not Found | Any | This may indicate an issue on the remote server (i.e. if DNS changes are not observed fast enough). |
| 408-Request Timeout | Any | This indicates a timeout occurred in sending data to an integration. A timeout will be noted as a Warning and retried. If the retry limit is exceeded, the timeout will be classified as Fatal. |
| 409-Conflict | Any | This may indicate an issue with the request to the integration or the remote endpoint. The request will be dropped. |
| 413-Request Entity Too Large | Any | This indicates the request was too large for the integration and it will not be retried. |
| 414-Request-URI Too Long | Any | This is similar to 413, but for a different portion of the request, and it will not be retried. |
| 500-Internal Server Error | Any | This indicates that there is a server error, and will be retried. |
| 502-Bad Gateway | Any | This usually indicates a temporary network glitch or configuration issue on the remote endpoint which may resolve itself. This type of alert will be retried |
| 503-Service Unavailable | Any | This is similar to 500, indicates a server error, and will be retried. |
| 504-Gateway Timeout | Any | Usually a temporary network glitch or configuration issue on the remote endpoint; will usually resolve itself, and will be retried. |
| 525-SSL Termination Error | Any | This may indicate an issue with the SSL configuration, but may also be seen during a network outage, and will not be retried. |
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- Last Updated: March 10, 2025