Currently, we support:
Implementing mParticle can range based upon your objectives. Depending on if you’re solving for speed and simplicity or if you’re going for total control, mParticle can be implemented in as little as 5 minutes.
We take data ownership very seriously which means your data is your data and yours alone. You decide what you want to do with it. We do not combine data across clients for our own marketing purposes or co-mingle client data in any way.
It varies by plan, and each plan can be customized further depending on how long you want your data to be readily available.
Your data can be exported or will be deleted within 30 days.
Not to worry! We store your data on Amazon S3 and then again on Amazon Glacier for long term storage. Amazon S3 has never had an outage resulting in data loss and is designed to provide 99.999999999% durability of objects over a given year. If an integration goes down, we queue up all pending messages and send them on their way once the integration is restored.
No! mParticle is a data and integration layer that makes it easier for you to use the great services without further code changes. You still have to establish a direct relationship with each of the integrations you want to use.
You can always reach us at support@mparticle.com - we love questions and feedback!
mParticle allows you to specify a minimum version of your app for data forwarding to mParticle. The main reason to specify a minimum version is if you have already been sending data to a service outside of mParticle. Specifying a minimum version can ensure that you do not send duplicate data once you start forwarding from mParticle. Users that have an older version of your app will be still sending data via the partner’s own SDK, and when you enable data forwarding from mParticle you will want to ensure that the same data is not sent twice - by the partner’s SDK and then by mParticle.
For example, let’s say your current version - which includes a partner’s SDK - is version 1.0. You next version, which incorporates the mParticle SDK and removes the service SDK, is version 2.0. In your mParticle connection settings, you will want to specify 2.0 in the Version settings. This will ensure that older app versions that still have the service’s SDK still send data directly to the service and that newer versions with the mParticle SDK included and the services SDK removed will forward data via mParticle.
Security is a priority for mParticle. As part of our security policy, our SDK clients pin SSL certificates and will only communicate directly with the mParticle server. However, we offer several other methods for monitoring traffic in and out of mParticle:
Track incoming and outgoing messages straight from the mParticle dashboard, using the Live Stream
Use our Slack integration to send all incoming messages from a given input to a Slack channel in raw JSON format.
The iOS and Android SDKs support verbose logging modes to give you detailed console output.
When you initialize the native mParticle SDKs in your native app, or include the JavaScript snippet on your website, some information is being collected automatically, even if you do not write any additional code.
The SDKs automatically capture:
Information about the device being used, including:
Information about the current state of the device at the time of an event:
App lifecycle events:
The SDKs DO NOT automatically capture
mParticle is not a screen recorder and cannot be used to capture the current state of a user’s screen. The SDKs NEVER capture:
For more information, refer to our privacy policy