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Salesforce Marketing Cloud - MobilePush provides businesses with a platform for targeting and delivering push notifications to the right audience. This integration is limited to customers who have been approved by Salesforce.

Supported Features

MobilePush allows you to create and send push messages to mobile application users. You can use MobilePush to accomplish the following tasks:

  • Create messages
  • Push messages to selected contacts
  • Manage push subscriptions for contacts
  • Review messaging activities

Data Processing Notes

Salesforce Marketing Cloud has limits around the lengths of attributes their platform can process:

  • 128 characters in the key of an attribute
  • 255 characters in the value of an attribute
  • 128 characters for a tag

Prerequisites

In order to enable mParticle’s integration with Salesforce Marketing Cloud, you will need to a Salesforce Marketing Cloud account and an App Center account with Salesforce Marketing Cloud enabled for MobilePush, and have created a MobilePush Application Type app to obtain your credentials (Application ID and Access Token) for mParticle configuration.

Below are references in the Salesforce Marketing Cloud documentation to assist with the creation of a MobilePush application:

Any user attributes or tags that your app is sending to mParticle will be forwarded to Salesforce Marketing Cloud. There is no setup for tags, but in order for attributes to be processed by Salesforce Marketing Cloud, you will need to configure these attributes in Salesforce Marketing Cloud.

Steps to Configure Attributes

  1. Select Audience Builder -> Contact Builder
  2. Select MobilePush Data Contacts
  3. Click the Edit Properties pencil on the MobilePush Demographics data extension
  4. Click Create Attribute to add any additional attributes to the MobilePush Demographics table, specifying the following fields:
  • Attribute Name - This should match the attribute key of the user attributes passed to mParticle
  • Type - select the data type of the attribute
  • Length - specify the length
  • Primary Key - leave unchecked
  • Default Value
  • Data Source
  • Required - select Not Required
  1. Click Create to add the user attribute

Repeat steps 4 and 5 to add all user attributes you want to be processed by Salesforce Marketing Cloud.

Reserved Attributes

The following mParticle reserved attributes already exist in the MobilePush Demographics table and therefore do not need to be created. They will be sent if available:

  • FirstName
  • LastName
  • City
  • State
  • ZipCode

If you want any of the other mParticle reserved attributes to be sent, you’ll need to add them as attributes following the steps above using the following Attribute Names:

  • Age
  • Gender
  • Country
  • Address
  • Mobile

Configuration Settings

Setting Name Data Type Default Value Description
Application ID string This is the unique identifier for an application from the Marketing Cloud App Center. It is one half of the AppId/AccessToken pair. This is always in the form of a v4 UUID.
Access Token string An Access Token corresponds to an Application ID. It functions almost as if it were a unique password for the corresponding Application ID

Connection Settings

Setting Name Data Type Default Value Platform Description
GCM Sender ID string Android The GCM Sender ID from the Google Developers Console Project Number configuration.
Subscriber Key string customerId All Subscriber Key is used to aggregate devices under a single user and to coordinate cross-channel messaging activity.